Effective Date: October 02, 2024

Thank you for shopping with Midland Electricals Pvt. Ltd. We strive to ensure that our customers are satisfied with their purchases. Please read our policy carefully to understand your rights and obligations:

1. Purpose
The purpose of this policy is to establish guidelines for the replacement of frames associated with electrical products manufactured by Midland Electricals Pvt. Ltd. This ensures customer satisfaction, product integrity, and compliance with safety standards.

2. Scope
This policy applies to all customers, distributors, and employees involved in the handling of products that may require frame replacement.

3. Definitions
- Frame: The structural component of an electrical product that houses or supports the internal mechanisms. Or sometimes referred as whole product
- Replacement: The process of exchanging a defective or damaged frame with a new or refurbished frame.

4. Policy Statement
Midland Electricals Pvt. Ltd. is committed to providing high-quality products. In the event of frame damage or defect, customers may be eligible for a replacement under the terms outlined in this policy.

5. Eligibility for Replacement
Customers may request a frame replacement if:
- The frame is found to be defective within the warranty period.
- Damage has occurred during the manufacturing process.
- The product has not been subjected to misuse or unauthorized modifications.

6. Warranty Period
The standard warranty period for frames varies product to product. Details are provided in the product documentation.

7. Replacement Process
1. Customer Notification: Customers must notify Midland Electricals Pvt. Ltd. within the warranty period by contacting .
2. Documentation: Provide proof of purchase and details of the defect.
3. Assessment: The customer service team will assess the claim. This may involve a review of photographs or the return of the product.
4. Approval: If approved, instructions will be provided for returning the defective frame.
5. Courier us : Customer needs to ship the defective product to midland by courier or speed post and midland will not bear shipping charges.
6. Replacement: A new or refurbished frame will be sent to the customer at no additional cost.

8. Exclusions
This policy does not cover:
- Frames damaged due to misuse, neglect, or accidents.
- Normal wear and tear.
- Products that have been modified or repaired by unauthorized personnel.

9. Customer Responsibilities
Customers are responsible for:
- Properly packaging and returning the defective frame.
- Keeping a copy of the purchase receipt and any correspondence related to the replacement.

1. Eligibility for Return:
- You may return a product within 07 days of the purchase date if you are not satisfied with it.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Products that have been tampered with, damaged due to misuse, or are not in their original condition will not be eligible for return.

2. Return Process:
- To initiate a return, please contact our customer service team at +91 800 410 6000 OR via mail info@midlandindia.com to request a return authorization (RA) number.
- Once you have received the RA number, securely package the product and include all original packaging, accessories, and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the product to the address provided by our customer service team.

3. Refund Process:
- Once we receive the returned product and verify its eligibility for return, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 07-14 business days for the refund to be processed and reflected in your account.

4. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the product unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

5. Exceptions:
- Certain products may be subject to special return conditions or non-returnable due to hygiene reasons or other restrictions. Please check the product description or contact us for more information.

At Midland Electricals Pvt. Ltd., we stand behind the quality of our products and strive to provide excellent customer service. In the event that you are dissatisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund:
- Refunds are issued for eligible returned products in accordance with our return policy.
- To be eligible for a refund, the returned product must meet the criteria outlined in our return policy.

2. Refund Amount:
- Refunds will be issued for the purchase price of the returned product, excluding any shipping charges, taxes, or fees.
- If the return is due to our error or a defective product, we will refund the full purchase amount, including any applicable shipping charges.

3. Refund Processing Time:
- Once we have received and processed your returned product, we will initiate the refund.
- Please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your payment method and financial institution.

4. Contact Us:
- If you have any questions or concerns regarding your refund, please don't hesitate to contact our customer service team for assistance.

Please note that our return and refund policies are subject to change without prior notice. We reserve the right to refuse returns or refunds for products that do not meet our eligibility criteria or if the return process is not followed correctly. Thank you for choosing Midland Electricals Pvt. Ltd. for your electrical products needs.