RETURN & REFUND POLICIES

Effective Date: March 12, 2024


Thank you for shopping with Midland Electricals Pvt. Ltd. We strive to ensure that our customers are satisfied with their purchases. Please read our return policy carefully to understand your rights and obligations when returning a product purchased from us:

1. Eligibility for Return:
- You may return a product within 07 days of the purchase date if you are not satisfied with it.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Products that have been tampered with, damaged due to misuse, or are not in their original condition will not be eligible for return.

2. Return Process:
- To initiate a return, please contact our customer service team at +91 800 410 6000 OR via mail ecom@midlandindia.com to request a return authorization (RA) number.
- Once you have received the RA number, securely package the product and include all original packaging, accessories, and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the product to the address provided by our customer service team.

3. Refund Process:
- Once we receive the returned product and verify its eligibility for return, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 07-14 business days for the refund to be processed and reflected in your account.

4. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the product unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

5. Exceptions:
- Certain products may be subject to special return conditions or non-returnable due to hygiene reasons or other restrictions. Please check the product description or contact us for more information.

6. Contact Us:
- If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

Refund Policy:

At Midland Electricals Pvt. Ltd., we stand behind the quality of our products and strive to provide excellent customer service. In the event that you are dissatisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund:
- Refunds are issued for eligible returned products in accordance with our return policy.
- To be eligible for a refund, the returned product must meet the criteria outlined in our return policy.

2. Refund Amount:
- Refunds will be issued for the purchase price of the returned product, excluding any shipping charges, taxes, or fees.
- If the return is due to our error or a defective product, we will refund the full purchase amount, including any applicable shipping charges.

3. Refund Processing Time:
- Once we have received and processed your returned product, we will initiate the refund.
- Please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your payment method and financial institution.

4. Contact Us:
- If you have any questions or concerns regarding your refund, please don't hesitate to contact our customer service team for assistance.

Please note that our return and refund policies are subject to change without prior notice. We reserve the right to refuse returns or refunds for products that do not meet our eligibility criteria or if the return process is not followed correctly. Thank you for choosing Midland Electricals Pvt. Ltd. for your electrical products needs.