SHIPPING POLICIES

Effective Date: March 12, 2024

Thank you for choosing Midland Electricals Pvt. Ltd. for your electrical product needs. Our shipping policies are designed to ensure a smooth and satisfactory experience for our customers. Please review the following guidelines regarding shipping and delivery:

1. Shipping Methods and Carriers:
- We primarily utilize trusted shipping carriers to deliver our products safely to your doorstep. Our standard shipping carriers include [SMARTSHIP].
- Depending on the destination and the shipping option chosen, we may also use other reputable carriers.

2. Processing Time:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Please note that orders placed on weekends or holidays will be processed on the next business day.

- There are some products which we manufacture on demand only which can take upto 10-12 working days to deliver.

3. Shipping Rates:
- Shipping rates are calculated based on the weight of the package, destination, and chosen shipping method.
- Customers have the option to select their preferred shipping method during the checkout process.

4. Shipping Destinations:
- We currently offer shipping within [specify countries or regions you serve]. For international orders, additional customs fees, taxes, and duties may apply upon delivery. Customers are responsible for any customs-related charges.

5. Delivery Time:
- Delivery times may vary depending on the shipping method selected and the destination.
- Estimated delivery times will be provided during the checkout process. However, please note that these are estimates and actual delivery times may vary due to unforeseen circumstances.

6. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- Customers can track their orders using the provided tracking number on the carrier's website.

7. Delivery Attempts:
- In the event that delivery is unsuccessful due to the recipient not being available at the provided address, the carrier will usually make additional attempts.
- Customers are responsible for ensuring that someone is available to receive the package at the provided delivery address.

8. Damaged or Lost Shipments:
- In the rare event that a package is damaged or lost during transit, please contact our customer service team immediately.
- We will work with the shipping carrier to resolve the issue and ensure that a replacement or refund is provided accordingly.

9. Shipping Restrictions:
- Certain products may be subject to shipping restrictions based on local regulations. Customers are responsible for ensuring that the products they order comply with any applicable shipping restrictions in their region.

10. Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Returns and Exchange Policy.

11. Contact Information:
- For any inquiries or assistance regarding shipping, please contact our customer service team at+91 800 410 6000 OR via mail ecom@midlandindia.com .

Midland Electricals Pvt. Ltd. reserves the right to update or modify these shipping policies at any time without prior notice. Thank you for choosing Midland Electricals Pvt. Ltd. We appreciate your business and strive to provide the best possible shipping experience for our customers.